The 10 Honest Metrics MSPs Should Measure Themselves By

With endless KPIs available, which ones really matter for MSP leaders? In this guide, Greg Sharp (former MSP owner, now ZenContract CEO) and Peter Eldon (Access4) break down the 10 metrics that actually move the needle — from ticket resolution times to client satisfaction, employee engagement, and true contract profitability.

If you want a clear, no-fluff framework to measure performance, protect margins, and grow long-term value, this is the guide for you.