MSP agreements that hold up
when it counts.
Drafted by an MSP specialist, tailored to your business, and delivered as a Word document you own.
Running on trust only works until it doesn't.
You've probably been fine so far. Most MSPs are - right up until a client disputes scope, tries to exit early without paying, or an incident exposes a gap in your liability terms. The problem usually isn't the client. It's that the agreement wasn't built for what you actually do.
No liability cap - you're exposed for the full cost of any incident.
No scope protection - clients can claim anything is "included".
No minimum commitment - clients can exit with no financial consequence.
No price increase terms - you're locked in at rates that erode your margin every year.
One difficult conversation is all it takes. The agreement is what you fall back on when that conversation happens.
The Templates
Each template is professionally drafted and tailored to your services, clients, and jurisdiction before delivery.
Master Services Agreement (MSA)
$999
Approximate Length: 18-20 pages
Sets the legal foundation for everything you deliver. Covers liability caps, early termination, IP protections, privacy
compliance, and confidentiality - the terms that matter when a client relationship gets difficult.
Includes: 1 hour of legal customisation time
Managed Services Agreement
$999
Approximate Length: 5-6 pages of terms (plus schedules for inclusions, SLAs and pricing)
Details the scope, inclusions, and SLAs for Managed IT services, as well as key operational terms such as quantity reduction limits, fair use policy for support, and onboarding dependencies.
Includes: 1 hour of legal customisation time
Statement of Work (SOW)
$499
Approximate Length: 4–8 pages + optional schedules
– Backups
– Cyber Security
– HaaS, SaaS and IaaS
– Managed Network
– Managed Private Cloud
– Professional Services (Projects)
Any legal customisation time required is extra
Microsoft Cloud Services Agreement
$499
7–8 pages + 3 schedules
Covers term-based commitments, client responsibilities, cancellation restrictions, auto-renewals, and delegated admin access. Includes schedules for Microsoft 365 and Azure, plus an SLA for the support you provide.
Includes: 1 hour of legal customisation time
Co-Managed Services Agreement
$549
Built for MSPs working alongside a client's internal IT team. Defines who owns what: support escalation paths, administrative access, liability boundaries, change management, and service exclusions. Optional configurations for Level 1 ownership, joint ticketing workflows, and co-managed tools.
Includes: 1 hour of legal customisation time
How it works
1.
Purchase agreement template
Choose the agreement you need and complete checkout.
Our team will contact you within one business day to begin the customisation process.
2.
Choose how you’d like to collaborate
Jump on a video call or handle everything via email - your choice.
Our legal advisor will tailor the agreement to suit your MSP’s services, clients, and risk profile if applicable.
3.
Agreement delivered, ready to use
You’ll receive your customised, legally sound agreement - ready to send, sign, and use.
Giving you real-time oversight of all agreements and risk exposure.
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