Ready-to-use legal agreements that help Managed Service Providers (MSPs) stay protected and close deals faster.
Trusted by MSPs around the globe
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Sets out legal terms for all IT services provided to the client, with detailed provisions on liability caps, early termination fees, security interests, privacy compliance, confidentiality, intellectual property protections, and third-party goods and services obligations.
All other agreements operate under these terms.
Approximate Length: 18-20 pages
Includes: 2 hours of legal customisation time
Details the scope, inclusions, and SLAs for managed IT services, as well as key operational terms such as quantity reduction limits, fair use policy for support, and onboarding dependencies.
Approximate Length: 5-6 pages of terms (plus schedules for inclusions, SLAs and pricing)
Includes: 2 hours of legal customisation time
Use SOWs as standalone agreements, part of your Managed Services Agreement, or both — whatever fits your workflow.
Approximate Length: 4–8 pages + optional schedules
– Backups
– Cyber Security
– HaaS, SaaS and IaaS
– Managed Network
– Managed Private Cloud
– Professional Services (Projects)
+ many more
Any legal customisation time required is extra
Covers term-based commitments, client responsibilities, cancellation restrictions, auto-renewals, and delegated admin access. Includes detailed schedules for 365 and Azure, and an SLA for the support you offered.
Approximate Length: 7-8 pages of terms (plus 3 schedules)
Any legal customisation time required is extra
Defines the shared responsibilities between the client’s internal IT team and the service provider. Covers support escalation paths, administrative access rules, liability boundaries, change management, and service exclusions. Includes optional configurations for Level 1 ownership (client vs provider), joint ticketing workflows, and co-managed tools or systems.
Approximate Length: 5-6 pages of terms (plus 2 schedules)
Includes: 1 hour of legal customisation time
ZenContract can provide customised coaching and legal services.
All prices in USD
Choose the agreement you need and complete checkout.
Our team will contact you within one business day to begin the customisation process.
Jump on a video call or handle everything via email — your choice.
Our legal advisor will tailor the agreement to suit your MSP’s services, clients, and risk profile if applicable.
You’ll receive your customised, legally sound agreement — ready to send, sign, and use.
No problem — we’ll let you know in advance if it looks like we’ll go over. Any extra time is billed at our standard hourly rate of $200.
That’s totally fine. We can review your current agreements as part of our tailoring process. This ensures that any key terms, unique clauses, or business-specific nuances are carried over and reflected accurately in your updated documents.
All tailoring is done by our in-house legal advisor, who works with MSP agreements all day every day.
Each agreement is priced individually, but if you’re after a full legal suite, talk to us — we’re happy to package up a deal.
Not quite — it’s faster, MSP specialised, and more cost-effective. We focus on IT service contracts and speak your language.
Yes, you’ll receive a fully editable Word document, so you can adjust details as needed or reuse the base with future clients.
We can - just ask. We offer additional review or support on an as-needed basis at our hourly rate.
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